How do I delete my account?

Tourists | Tour guides | Providers | Sales outlets

We’re sorry to see you go. Deletion is permanent and cannot be undone: your profile, photos, and personal information will be removed. Where you delete your account depends on how you use LinkYourTicket.

Tourists

📱 In the app

1. Open the Account tab and tap Settings
2. Under Your Account, tap Delete Account
3. Read the instructions and tap Continue with Account Deletion
4. Under “Main reason for leaving,” select an option and provide details if you’d like
5. Decide whether we can stay in touch—see below
6. Tap “Yes, delete account!”

You’ll then see “Account deleted!” and will be logged out.

💻 In a web browser

1. Open your account and then go to Account Settings
2. Click “Remove Account” at the bottom
3. Click “Delete Account” and confirm “Are you sure you want to delete your account?” by selecting “Delete Permanently”

Tickets you’ve already purchased remain valid. You’ll find them in your ticket email and can redeem them as usual. For a ticket where the experience is still upcoming, we’ll retain your name until after the experience so the provider can recognize you on-site. After that, the provider’s deletion policy applies.

Want to back up a copy of your data first? In your browser, go to Account Settings → Export Your Data. You’ll receive a download link via email. Once the account is deleted, nothing will remain.

Tour Guide

As a tour guide, you only use the app—that’s also where you delete your account:

1. Open the Account tab and tap Settings
2. Under Your Account, tap Delete Account
3. Tap “Continue with Account Deletion,” select the main reason, and confirm by tapping “Yes, Delete Account!”

Your previous bookings will remain with the provider; your name will be removed from them after the deletion period.

Provider

You can delete your provider account yourself in the app, subject to two conditions that the app checks beforehand:

1. Open the "Account" tab and tap "Settings"
2. Under “Your Account,” tap “Delete Account”
3. If your subscription is still active, cancel it first via Manage Subscription. The subscription will then continue until the end of the billing period; the remaining term will not be refunded
4. If you see that you still have active tickets, all future paid tickets must be canceled and customers must be refunded. You can do this right there by selecting “Cancel & Refund All”
5. Tap “Continue with Account Deletion,” select the main reason, and confirm by tapping “Yes, Delete Account!”

Employee accounts cannot delete the company’s main account; only the account owner can do so.

Points of Sale

For sales locations, the process is the same as for providers: in the app, go to Account → Settings → Delete Account. If your subscription is still active, cancel it first via Manage Subscription, then select “Continue with Account Deletion” and “Yes, Delete Account!”

Want to stay in touch?

When you delete your account in the app, under “Before you go—would you like to stay in touch?”, we’ll ask if we can occasionally reach out to you: a personalized email reminding you that you can create a new account at any time, or the newsletter. If you agree, we’ll only store your email address and first name for a maximum of 6 months. You can revoke this consent by clicking a link in any email, and we’ll delete this data immediately. We don’t store anything without your consent.

Any questions?

Please contact our support team—they’ll be happy to help you.