How do I book a ticket?

You can book a ticket in just a few steps: Choose an experience, select participants and a date, add it to your cart, and pay. You don’t need an account to browse or make reservations—only to pay. Creating an account is free; see “How do I create an account?” for instructions.

📱 In the app

Open the “Discover” tab and search for an experience—using the search bar or the quick selection options “Today,” “Tomorrow,” “This Weekend,” or “Nearby”
Open the experience and select participants and a date
If the provider offers a hotel pickup, select your accommodation. You’ll then see “Pickup at … o’clock.” If no pickup is available, select “No Pickup” and make your own way there
Tap “Add to Cart.” Your spot is now reserved; you’ll see the remaining time in your cart
If you’re not logged in yet, tap “Log In & Book” and sign in or register. Your reservation will remain in your shopping cart
In the “Cart” tab, tap “Pay Now” and complete the payment
After payment, you’ll see “The tickets are now yours.” Click “Go to Tickets” to access your tickets; later, you’ll find them under Account → Tickets

💻 In a web browser

Open the experience and click “Book Ticket”
Step “Who’s attending?”: Under “Participants,” specify the number of tickets for each ticket type. If the provider offers a hotel transfer, search for your accommodation under “Your Hotel.” Click “Next”
Step “Date and Time”: Select the day and start time. You’ll see the price under “Total”
Click “Add to Cart.” Your spot is now reserved
Review your selection in the shopping cart. If you have a discount code, enter it under “Add discount code”
Click “Next.” If you’re not logged in yet, click “Log In and Continue” and then log in or register
Under “Payment Method,” select your payment method and click “Pay Now”
Wait until “Ticket booked” appears. This may take up to two minutes; please stay on the page until then. Click “Go to Your Tickets” to view your tickets

How long is my seat reserved?

As soon as you add an experience to your cart, we’ll hold the seats for you—for up to 20 minutes if you’re not logged in, and 5 minutes if you are logged in. You can see the remaining time in your shopping cart. Once it expires, the spots will be released again. You can simply add them back to your shopping cart afterward.

Your shopping cart can hold up to 5 experiences.

Multiple providers in your shopping cart

Payment goes directly to the respective provider. If you have experiences from multiple providers in your shopping cart, you’ll pay each provider individually, one after the other. The message “1 of 2 payment steps” shows you where you are in the process.

Where can I find my ticket?

Immediately after payment, your ticket with a QR code will be available in your account—in the app under Account → Tickets, or in the browser under Your Tickets. We’ll also send you a confirmation email with the ticket as a PDF. Show the QR code on-site; a printed copy is not necessary.

If it doesn’t work

“No more spots are available for this date.” — The event is fully booked for this number of participants. Select fewer participants or a different date.
“There is no pickup available for this accommodation. Please select a different hotel.” — Your hotel is located outside the provider’s pickup zone.
“Your reservation has expired. Please add the tickets to your cart again.” — The reservation period has ended. Add the experience to your cart again.
“This provider cannot yet accept online payments.” — The provider has not yet set up their payment processing. Please try again later or contact the provider.
“The payment failed. Please try again.” — Your bank declined the payment. Check your details or choose a different payment method. Your reservation will remain valid as long as the remaining time is still active.

Any questions?

For questions about the meeting point, pickup, or equipment, you’ll find the provider’s contact information on the experience page under “Provider.” For anything related to payment and your account, please contact our support team.